Frequently asked questions
Where do you ship?
We ship to customers worldwide. The price you see at checkout is the final price you pay—it includes shipping, taxes and any applicable duties, so there are no surprise customs charges.
How long does delivery take?
We aim to process and dispatch orders within 1–3 business days. Delivery usually takes 7–20 business days depending on your location. You'll receive a tracking link via email once your order ships.
Are there any hidden fees?
No. We handle all shipping costs, taxes and duties for you. What you see at checkout is what you pay—no extra paperwork or surprise customs fees.
What is your return policy?
We offer a 30‑day return period if you're not completely satisfied. Items must be in their original condition and packaging; contact us within 30 days of delivery to start a return.
What if my item arrives damaged or incorrect?
Please inspect your order when it arrives. If you receive a defective or wrong item, email us right away so we can make it right.
Are your products authentic?
Yes. Each devotional item is carefully sourced and inspected for quality before it appears in our store. Many of our designs are inspired by traditional Orthodox and Catholic craftsmanship.
How can I track my order?
Once your order ships, we'll send you an email with a tracking number. If you can't locate your tracking email, contact us and we'll be happy to help.
Is your checkout secure?
Absolutely. We use encrypted payment processing and display "Secure checkout", "Buyer protection" and "30‑day returns" near the Add‑to‑Cart button so you know your information and purchase are protected.
How do I contact you?
The best way to reach us is by emailing support@sylvau.com. We aim to respond within one business day. You can also use the contact form on our website or send us a message via our social media channels.
Do you ship internationally?
Yes—international orders are welcome! Shipping times vary depending on your location, and we're continuously working to expand our international delivery options.
Still have questions?
If your question isn't answered here, we'd love to hear from you. Please email us at support@sylvau.com or use the contact form on our website. We aim to respond within one business day and are always happy to help.