Shipping policy

Orders are processed and shipped within 1–3 business days. Once dispatched, delivery typically takes 7–20 business days, depending on your location and local delivery conditions.

We take care of the shipping process and customs documentation to help ensure your order arrives as smoothly as possible.

✅ No hidden fees ✅ Fast, tracked shipping ✅ No extra paperwork for you

Once your order has been shipped, you will receive tracking information so you can follow your package every step of the way.

Important: Please note that customs duties and import taxes may apply upon delivery, depending on your country's regulations. These charges are determined by your local customs authority and are outside of our control. Sylva is not responsible for any additional charges imposed at the border.

For any questions about shipping or delivery, please contact our support team at support@sylvau.com. We're always happy to help.